24/7 self-service, AI under the bonnet.

A bottleneck that cost customers

Bottleneck: 82% of about 1,100 calls a month were routine, while the complexity of the catalogue made 17% of buyers drop out during search. Complexity was directly losing customers.

Market pressure (2026): Between rising labour costs and the demand for round-the-clock service, AI is the one place where efficiency and return meet.

Goal: Relief around the clock, higher conversion and far fewer returns, all within a fixed, tightly scoped budget with no hidden costs.

Specialised AI agents

A digital team of experts: Not a general chatbot but a three-agent system, each agent dedicated to one job: vehicle identification, the product catalogue and the technical knowledge base.

Technology: Latest-generation intelligence fine-tuned for Hungarian, working directly with the client’s own database for real-time, precise answers.

Zero integration burden: Live in five days with a single code snippet. Running it needs no developer: the knowledge base and data sources are updated in a simple admin interface.

Scalable profit

16,700+ buyers served instantly and 30% relief for customer service, at a record-low cost of about HUF 2.5 per conversation. Free-text search replaced cumbersome catalogue navigation, giving users full transparency and an outstanding experience.

The change eliminated the 17% drop-off and became a round-the-clock sales engine that pays for itself within months.